Terms & Conditions

  • In keeping with the heightened security procedures we request you kindly to carry a photo identity to present at the time of Check-in; it could be your Passport, Driving License, Voter ID Card or Aadhar Card. Pan Card not accepted. 
  • Check-in /check-out time is 24 Hrs
  • Cancellation or a change of arrival date to be informed by mail (enquiry@thecitrinehotel.com) on or before 48 hrs , to avoid one day Retention charges.
  • One night room charge will be levied in case of a cancellation made within 24 Hours prior to guest arrival.
  • In order to help us to hold the reservation as a “Guaranteed Reservation”, you are requested to confirm the reservation through credit card.
  • The companies which are authorized for credit facility may Guaranteed the reservations by a billing letter duly signed by an authorized person.
  • The Hotel reserves the rights to cancel Non –Guaranteed reservations after 03 hrs on the schedule arrival time ( if Guest has not intimated & postponed his arrival time to the hotel) on date of arrival. 
  • Reservations without an proper arrival time (If the Guest has not confirmed the reservation with arrival timing by mail/Phone or any other way of communication) are liable to release by 1500 hrs unless guaranteed on the same day.
  • Requests for early check-ins & late check-outs and are subject to availability & confirmation from Hotel end. Early check-in , arriving before 0800 hrs may be considered subject to retention charges being paid by the Guest for the previous night.\
  • In case of a no-show full retention charges would be applicable.

Privacy Polices

  • “Citrine Hotel” respects the privacy of all our guests, and we are committed to protecting it. To best serve you throughout this Web site, you may be asked to provide a variety of information, such as name, mailing address, telephone number, email address, credit card information, etc. This information will allow us to provide a personalized experience for each visitor to our Web site.
  • This Web site does not collect, save or store any personal information from visitors that simply browse this Web site, unless you voluntarily and intentionally provide it to us. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our Web site is necessary in order to perform a particular service, such as processing your reservation, enrolling you in “Citrine Hotel” etc. We request personal information from you in order to process online reservations.
  • You must provide contact information (such as name, mailing address, telephone number and email address) as well as financial information (such as credit card number and expiration date, etc.) in order for us to process your reservation. This information is used for billing purposes and to reserve a room.
  • If there is a problem with a reservation, the information provided will also allow us to contact you.

Links to Third Party Web Sites

  • Please be aware that third-party Web sites available through links on www.thecitrinehotel.com, each have separate privacy and data collection practices. We have no control, responsibility or liability for these third-party policies or actions.
  • Citrine Hotel cannot ensure or warrant the security of any information you disclose online to third party sites.

Children's Policy

  • Our Web sites are not intended for children and we do not knowingly solicit or collect personal information from children. If we are notified or discover that a child under the age of 13 has submitted personal information to our Websites, we will take reasonable steps to delete the information.
  • We do present information regarding Citrine Sensational Kids program on our Websites for the reference of adults that are interested in activities at our locations for children.